DECLARATION ON ACCESSIBILITY
Schloss Schönbrunn Kultur- und Betriebsges.m.b.H endeavours to make its websites accessible in compliance with theWeb Content Accessibility Guidelines (WCAG) for implementing Guideline (EU) 2016/2102 issued on 26 October 2016 by the European Parliament and the Council on free accessibility websites and on enabling free accessibility to the mobile devices of public bodies.
This declaration on accessibility applies to the website www.timeslot.schoenbrunn-group.com
STATUS OF COMPATIBILITY WITH THE REQUIREMENTS
On account of the following incompatibilities and exceptions, this website is partly compatible with the level of conformance AA of the ‘Web Content Accessibility Guidelines’ – WCAG 2.1’, respectively with the valid European standard EN 301 549 V2.1.2 (2018-08).
NON-ACCESSIBLE CONTENT
The contents stated below are not accessible for the following reasons:
A) INCOMPATIBILITY WITH THE ACCESSIBILITY GUIDELINES
Success Criterion 1.1.1 ‘Non-text Content’
The homepage features a large background image, which is used purely for decorative purposes and does not have any alternative text. Some of the product images on the ticket detail pages (e.g. photos of the castle) are displayed without descriptive alternative text.
Success Criterion 1.4.3 ‘Contrast (Minimum)’
The site slogan and headings on the home page are set against a dark background image. Depending on the cropping of the image and the screen size, the contrast ratio is not consistently maintained. The same applies to light-coloured text elements (e.g. prices) on gold-coloured or image-based backgrounds in the ticket overview.
Success Criterion 2.1.1 ‘Keyboard’
The date picker used to select the date of entry on the ticket details pages can only be operated to a limited extent using the keyboard. The drop-down menu for language selection (DE/EN/FR/IT) is not adequately labelled for screen reader users.
Success Criterion 4.1.2 “Name, Role, Value”
The plus/minus buttons for selecting the number of tickets on the booking pages do not have a label that can be read by a screen reader (no ARIA label). Changes in the shopping basket (items added, total price updated) are not communicated to screen readers as a live region.
CREATION OF THIS DECLARATION ON ACCESSIBILITY
This declaration was produced on 15 juni 2026.
The website’s compatibility with the WG for implementing the requirements of the Guideline (EU) 2016/2102 is evaluated in the form of a self-test according to WCAG 2.1, level of conformance AA.
This declaration was last updated on 15 Juni 2026.
FEEDBACK AND CONTACT DETAILS
The options and services on this website are constantly being improved, replaced and extended. In doing so, usability and accessibility are top priority for us.
In so far as you identify shortcomings in relation to the maintenance of the requirements for accessibility, or wish to obtain information on any content not covered in the accessibility terms, please contact us. We shall check your query and get in touch with you as soon as possible.
CONTACT
Schloß Schönbrunn Kultur- u. Betriebsges.m.b.H.
Schönbrunner Schloßstraße 47
1130 Wien
Tel.: +43-1-81113-0
Fax: +43-1-8121106
INFO[AT]SCHOENBRUNN-GROUP.COM
ENFORCEMENT PROCEDURE
Should there be any unsatisfactory replies ensuing from the above-named opportunity for contact, you can direct your complaints to the Austrian Research Promotion Agency (FFG). The FFG responds electronically to complaints via the Complaints contact form.
HTTPS://WWW.FFG.AT/FORM/KONTAKTFORMULAR-BESCHWERDESTELLE
These complaints are checked accordingly by the FFG as to whether they relate to infringements against the Web Content Accessibility Guidelines, in particular shortcomings in maintaining the accessibility requirements, through the Federal Government, or a facility/institute assignable to it.
In so far as the complaint is legitimate, the FFG is obliged to dictate recommendations of action to the Federal Government or the legal entity and also suggest measures to eliminate the identified shortcomings.
You can find further information on complaints procedure here: HTTPS://WWW.FFG.AT/BARRIEREFREIHEIT/BESCHWERDESTELLE
